Kickflip strives to provide the best personalized customer service it can. We have several channels through which you can contact us. We are located in Québec City, Canada.
If you wish to obtain a rapid reply, we have a chat through which you can ask us quick questions to help you with the app. We usually reply within 20 minutes (mostly under 5), from 9am to 5pm, Monday through Friday, Eastern Time.
You can also write to us at: firstname.lastname@example.org and expect a reply within 24h at the most on weekdays (usually under a few hours, depending on our respective time zones).
You can talk with one of our customer success specialist by calling our toll-free number 1-888-340-8428, from 9am to 5pm, Monday through Friday, Eastern Time. If we can't answer, please leave a message and we will get back to you as soon as possible.
We try to be as proactive as possible and work efficiently in reaction to your requests. We are always open to your comments and suggestions to improve our app, its features and customer service, so please do not hesitate to contact us for help or recommendations that could help us gain insight on your reality.