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Frequently asked questions / Troubleshooting
Frequently asked questions / Troubleshooting
30 articles in this collection
Written by
Renaud Teasdale
and
Cindy Hautcoeur
When I add my product to the cart, the price is 'free' or 0.
Written by
Renaud Teasdale
Updated over a week ago
Can I remove the '_mczr' line item properties from my Shopify order details?
Written by
Renaud Teasdale
Updated over a week ago
How does Kickflip handle Shopify's 100 variants limit?
Kickflip generates Shopify variants based on your product's price variations.
Written by
Renaud Teasdale
Updated over a week ago
Can I embed my customizer somewhere else than on a product page?
Written by
Cindy Hautcoeur
Updated over a week ago
Why does my product look small in my customizer?
Written by
Renaud Teasdale
Updated over a week ago
If I refund an order in my ecommerce, will Kickflip cancel the transaction fee for that order?
Written by
Renaud Teasdale
Updated over a week ago
Adding a discount to prices on Shopify
Written by
Cindy Hautcoeur
Updated over a week ago
Can I change my brand name (xyx.gokickflip.com) after creating my Kickflip account?
Written by
Renaud Teasdale
Updated over a week ago
How can I remove the 'Powered by Kickflip' label?
You can activate 'White Label' by upgrading to Pro, Business or Enterprise plans
Written by
Cindy Hautcoeur
Updated over a week ago
Can Kickflip integrate with other apps I am using on my website?
Written by
Renaud Teasdale
Updated over a week ago
How do I make a product unavailable when it’s out of stock?
Written by
Renaud Teasdale
Updated over a week ago
How to turn off the full screen experience on mobile for Shopify?
Written by
Renaud Teasdale
Updated over a week ago
Can I rename the 'Add to cart' button
The 'Add to cart' button can be renamed to something else.
Written by
Renaud Teasdale
Updated over a week ago
Why is the 'Add to cart' button not working?
Written by
Renaud Teasdale
Updated over a week ago
Why is my image not appearing in my customizer after uploading it?
Written by
Renaud Teasdale
Updated over a week ago
Where can I find Kickflip orders in Shopify?
Written by
Renaud Teasdale
Updated over a week ago
If I hit the 'Publish' button, will it publish my product on my online store?
Written by
Renaud Teasdale
Updated over a week ago
Why do I see a red exclamation point icon besides my image?
Setting the canvas and image to the same sizes
Written by
Cindy Hautcoeur
Updated over a week ago
What should I do if my customizer is slow?
How to make your customizer load faster and feel snappier
Written by
Cindy Hautcoeur
Updated over a week ago
When can I expect an answer from customer support?
Written by
Cindy Hautcoeur
Updated over a week ago
How we manage feature requests
Written by
Cindy Hautcoeur
Updated over a week ago
Can I edit the CSS of my customizer?
Written by
Renaud Teasdale
Updated over a week ago
Why do we charge transaction fees?
Written by
Cindy Hautcoeur
Updated over a week ago
Can I import or copy images, texts, and colors from one product to another?
Written by
Cindy Hautcoeur
Updated over a week ago
Can I translate my customizer with a third-party app?
Written by
Cindy Hautcoeur
Updated over a week ago
Why aren't some images displayed when I have uploaded them?
Written by
Cindy Hautcoeur
Updated over a week ago
Will Kickflip send a confirmation email when an order is placed?
Written by
Cindy Hautcoeur
Updated over a week ago
Why are the customized properties hidden in my Shopify cart order summary?
Written by
Cindy Hautcoeur
Updated over a week ago
Why doesn't my cart show the customized product image?
Written by
Cindy Hautcoeur
Updated over a week ago
Kickflip Uptime
Written by
Renaud Teasdale
Updated over a week ago