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Frequently asked questions / Troubleshooting
Frequently asked questions / Troubleshooting
27 articles in this collection
Written by
Renaud Teasdale
and
Cindy Hautcoeur
When I add my product to the cart, the price is 'free' or 0.
Written by
Renaud Teasdale
Updated over a week ago
Can I embed my customizer somewhere else than on a product page?
Written by
Cindy Hautcoeur
Updated over a week ago
Why does my product look small in my customizer?
Written by
Renaud Teasdale
Updated over a week ago
If I refund an order in my ecommerce, will Kickflip cancel the transaction fee for that order?
Written by
Renaud Teasdale
Updated over a week ago
Adding a discount to prices on Shopify
Written by
Cindy Hautcoeur
Updated over a week ago
Can I change my brand name (xyx.gokickflip.com) after creating my Kickflip account?
Written by
Renaud Teasdale
Updated over a week ago
How can I remove the 'Powered by Kickflip' label?
You can activate 'White Label' by upgrading to Pro, Business or Enterprise plans
Written by
Cindy Hautcoeur
Updated over a week ago
Can Kickflip integrate with other apps I am using on my website?
Written by
Renaud Teasdale
Updated this week
How do I make a product unavailable when it’s out of stock?
Written by
Renaud Teasdale
Updated over a week ago
How to turn off the full screen experience on mobile for Shopify?
Written by
Renaud Teasdale
Updated this week
Why is the 'Add to cart' button not working?
Written by
Renaud Teasdale
Updated over a week ago
Why is my image not appearing in my customizer after uploading it?
Written by
Renaud Teasdale
Updated over a week ago
Where can I find Kickflip orders in Shopify?
Written by
Renaud Teasdale
Updated over a week ago
If I hit the 'Publish' button, will it publish my product on my online store?
Written by
Renaud Teasdale
Updated over a week ago
Why do I see a red exclamation point icon besides my image?
Setting the canvas and image to the same sizes
Written by
Cindy Hautcoeur
Updated over a week ago
What should I do if my customizer is slow?
How to make your customizer load faster and feel snappier
Written by
Cindy Hautcoeur
Updated over a week ago
When can I expect an answer from customer support?
Written by
Cindy Hautcoeur
Updated over a week ago
How we manage feature requests
Written by
Cindy Hautcoeur
Updated over a week ago
Can I edit the CSS of my customizer?
Written by
Renaud Teasdale
Updated over a week ago
Why do we charge transaction fees?
Written by
Cindy Hautcoeur
Updated over a week ago
Can I import or copy images, texts, and colors from one product to another?
Written by
Cindy Hautcoeur
Updated over a week ago
Can I translate my customizer with a third-party app?
Written by
Cindy Hautcoeur
Updated over a week ago
Why aren't some images displayed when I have uploaded them?
Written by
Cindy Hautcoeur
Updated over a week ago
Will Kickflip send a confirmation email when an order is placed?
Written by
Cindy Hautcoeur
Updated this week
Why are the customized properties hidden in my Shopify cart order summary?
Written by
Cindy Hautcoeur
Updated over a week ago
Why doesn't my cart show the customized product image?
Written by
Cindy Hautcoeur
Updated over a week ago
Kickflip Uptime
Written by
Renaud Teasdale
Updated over a week ago