Frequently asked questions / Troubleshooting

When I add my product to the cart, the price is 'free' or 0.

Written by Renaud Teasdale
Updated over a week ago

Can I embed my customizer somewhere else than on a product page?

Written by Cindy Hautcoeur
Updated over a week ago

Why does my product look small in my customizer?

Written by Renaud Teasdale
Updated over a week ago

If I refund an order in my ecommerce, will Kickflip cancel the transaction fee for that order?

Written by Renaud Teasdale
Updated over a week ago

Adding a discount to prices on Shopify

Written by Cindy Hautcoeur
Updated over a week ago

Can I change my brand name (xyx.gokickflip.com) after creating my Kickflip account?

Written by Renaud Teasdale
Updated over a week ago

How can I remove the 'Powered by Kickflip' label?

You can activate 'White Label' by upgrading to Pro, Business or Enterprise plans

Written by Cindy Hautcoeur
Updated over a week ago

Can Kickflip integrate with other apps I am using on my website?

Written by Renaud Teasdale
Updated this week

How do I make a product unavailable when it’s out of stock?

Written by Renaud Teasdale
Updated over a week ago

How to turn off the full screen experience on mobile for Shopify?

Written by Renaud Teasdale
Updated this week

Why is the 'Add to cart' button not working?

Written by Renaud Teasdale
Updated over a week ago

Why is my image not appearing in my customizer after uploading it?

Written by Renaud Teasdale
Updated over a week ago

Where can I find Kickflip orders in Shopify?

Written by Renaud Teasdale
Updated over a week ago

If I hit the 'Publish' button, will it publish my product on my online store?

Written by Renaud Teasdale
Updated over a week ago

Why do I see a red exclamation point icon besides my image?

Setting the canvas and image to the same sizes

Written by Cindy Hautcoeur
Updated over a week ago

What should I do if my customizer is slow?

How to make your customizer load faster and feel snappier

Written by Cindy Hautcoeur
Updated over a week ago

When can I expect an answer from customer support?

Written by Cindy Hautcoeur
Updated over a week ago

How we manage feature requests

Written by Cindy Hautcoeur
Updated over a week ago

Can I edit the CSS of my customizer?

Written by Renaud Teasdale
Updated over a week ago

Why do we charge transaction fees?

Written by Cindy Hautcoeur
Updated over a week ago

Can I import or copy images, texts, and colors from one product to another?

Written by Cindy Hautcoeur
Updated over a week ago

Can I translate my customizer with a third-party app?

Written by Cindy Hautcoeur
Updated over a week ago

Why aren't some images displayed when I have uploaded them?

Written by Cindy Hautcoeur
Updated over a week ago

Will Kickflip send a confirmation email when an order is placed?

Written by Cindy Hautcoeur
Updated this week

Why are the customized properties hidden in my Shopify cart order summary?

Written by Cindy Hautcoeur
Updated over a week ago

Why doesn't my cart show the customized product image?

Written by Cindy Hautcoeur
Updated over a week ago

Kickflip Uptime

Written by Renaud Teasdale
Updated over a week ago