Frequently asked questions / Troubleshooting

When I add my product to the cart, the price is 'free' or 0.

Written by Renaud Teasdale
Updated over a week ago

Can I remove the '_mczr' line item properties from my Shopify order details?

Written by Renaud Teasdale
Updated over a week ago

How does Kickflip handle Shopify's 100 variants limit?

Kickflip generates Shopify variants based on your product's price variations.

Written by Renaud Teasdale
Updated over a week ago

Can I embed my customizer somewhere else than on a product page?

Written by Cindy Hautcoeur
Updated over a week ago

Why does my product look small in my customizer?

Written by Renaud Teasdale
Updated over a week ago

If I refund an order in my ecommerce, will Kickflip cancel the transaction fee for that order?

Written by Renaud Teasdale
Updated over a week ago

Adding a discount to prices on Shopify

Written by Cindy Hautcoeur
Updated over a week ago

Can I change my brand name (xyx.gokickflip.com) after creating my Kickflip account?

Written by Renaud Teasdale
Updated over a week ago

How can I remove the 'Powered by Kickflip' label?

You can activate 'White Label' by upgrading to Pro, Business or Enterprise plans

Written by Cindy Hautcoeur
Updated over a week ago

Can Kickflip integrate with other apps I am using on my website?

Written by Renaud Teasdale
Updated over a week ago

How do I make a product unavailable when it’s out of stock?

Written by Renaud Teasdale
Updated over a week ago

How to turn off the full screen experience on mobile for Shopify?

Written by Renaud Teasdale
Updated over a week ago

Why is the 'Add to cart' button not working?

Written by Renaud Teasdale
Updated over a week ago

Why is my image not appearing in my customizer after uploading it?

Written by Renaud Teasdale
Updated over a week ago

Where can I find Kickflip orders in Shopify?

Written by Renaud Teasdale
Updated over a week ago

If I hit the 'Publish' button, will it publish my product on my online store?

Written by Renaud Teasdale
Updated over a week ago

Why do I see a red exclamation point icon besides my image?

Setting the canvas and image to the same sizes

Written by Cindy Hautcoeur
Updated over a week ago

What should I do if my customizer is slow?

How to make your customizer load faster and feel snappier

Written by Cindy Hautcoeur
Updated over a week ago

When can I expect an answer from customer support?

Written by Cindy Hautcoeur
Updated over a week ago

How we manage feature requests

Written by Cindy Hautcoeur
Updated over a week ago

Can I edit the CSS of my customizer?

Written by Renaud Teasdale
Updated over a week ago

Why do we charge transaction fees?

Written by Cindy Hautcoeur
Updated over a week ago

Can I import or copy images, texts, and colors from one product to another?

Written by Cindy Hautcoeur
Updated over a week ago

Can I translate my customizer with a third-party app?

Written by Cindy Hautcoeur
Updated over a week ago

Why aren't some images displayed when I have uploaded them?

Written by Cindy Hautcoeur
Updated over a week ago

Will Kickflip send a confirmation email when an order is placed?

Written by Cindy Hautcoeur
Updated over a week ago

Why are the customized properties hidden in my Shopify cart order summary?

Written by Cindy Hautcoeur
Updated over a week ago

Why doesn't my cart show the customized product image?

Written by Cindy Hautcoeur
Updated over a week ago

Kickflip Uptime

Written by Renaud Teasdale
Updated over a week ago