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FAQ / Troubleshooting
Frequently asked questions and troubleshooting articles
33 articles
Is the transaction fee charged for every sale on my site, or just the ones that use the Kickflip app?
How to report a bug to Kickflip
When I add my product to the cart, the price is 'free' or 0.
Can I remove the '_mczr' line item properties from my Shopify order details?
How does Kickflip handle Shopify's 100 variants limit?
Can I embed my customizer somewhere else than on a product page?
Why does my product look small in my customizer?
If I refund an order in my ecommerce, will Kickflip cancel the transaction fee for that order?
Adding a discount to prices on Shopify
Can I change my brand name (xyx.gokickflip.com) after creating my Kickflip account?
How can I remove the 'Powered by Kickflip' label?
Can Kickflip integrate with other apps I am using on my online store?
How do I make a product unavailable when it is out of stock?
How to turn off the full screen experience on mobile for Shopify?
Can I rename the 'Add to cart' button
Why is the 'Add to cart' button not working?
Why is my image not appearing in my customizer after uploading it?
Where can I find Kickflip orders in Shopify?
If I hit the 'Publish' button, will it publish my product on my online store?
Why do I see a red exclamation point icon besides my image?
What should I do if my customizer is slow?
When can I expect an answer from customer support?
How we manage feature requests
Can I edit the CSS of my customizer?
Why do we charge transaction fees?
Can I import or copy images, texts, and colors from one product to another?
Can I translate my customizer with a third-party app?
Will Kickflip send confirmation emails when an order is placed?
Why are the customized properties hidden in my Shopify cart order summary?
Why doesn't my cart show the customized product image?
Kickflip uptime
What should I do if the Add to Cart button loads indefinitely
How to prevent multiple designs from having the same text values