Make sure the extension is enabled
Go to your extensions page in your Woocommerce admin, find the Kickflip extension, click on Activate.
Kickflip is having problem syncing with your store
Our server communicates with our extension on your store, there can be multiple reasons why there could be communication errors:
Your server configuration does not accept Authorization header
Your server is behind a firewall
Make sure to allow communication from our servers.
Your server configuration returns a 409 for all unknown urls
Whitelist the urls to our modules endpoints on your Apache or Nginx server.*
Your php code return 409 for all unknown urls
Find the PHP code that returns a 409 for unknown urls and allow our module endpoints.*
You're developing locally
If you are developing locally your server won't be reachable from the internet. Please refer to this article.
*NOTE
We use the non rewritten controller urls:
/index.php?fc=module&module=Kickflip&controller=test
Kickflip WooCommerce Diagnostic Tool
You can now easily troubleshoot potential configuration or communication issues using our built-in Diagnostic Tool. This tool is available for WooCommerce version 1.0.38 and helps verify your store setup and connection with Kickflip’s servers. It’s a great first step when something isn’t working as expected — and it helps our support team assist you faster.
How to Run the Diagnostic Tool
In your WordPress dashboard, go to WooCommerce → Kickflip.
Under Kickflip Settings, click on Diagnostic.
Click Launch Diagnostic to start the test.
Once the test completes, you’ll see your diagnostic results displayed on screen.
How to Share The Diagnostic
If you need assistance from the Kickflip team:
Click Copy in the top-right corner of the diagnostic output box.
Paste the copied text and send it to our support team via our chat box or at help@gokickflip.com.
Our team will review your diagnostic results to quickly identify and resolve any issues with your WooCommerce installation.