Kickflip

Frequently asked questions and troubleshooting articles

FAQ / Troubleshooting

How to report a bug to Kickflip

Kickflip uptime

How to submit or vote for a feature request

How we manage feature requests

What the 16 MB product data limit is, what counts toward it, and why image size is not the cause.

"Data exceeds limit" when saving or publishing a product

Can I change my brand name (xyx.gokickflip.com) after creating my Kickflip account?

General Troubleshooting

Why are the customized properties hidden in my Shopify cart order summary?

Can I remove the '_mczr' line item properties from my Shopify order details?

Demo use case showing how you can leverage the bad words filter to prevent multiple designs from having the same text values.

How to prevent multiple designs from having the same text values

How does Kickflip handle Shopify's variants limit?

Where can I find Kickflip orders in Shopify?

How to create a discount for a product in Shopify

Using Kickflip with Shopify Headless Commerce

Can Kickflip be integrated with a Shopify Headless store?

Troubleshooting “Add to Cart” button issues

Why is the 'Add to cart' button not working?

Why doesn't my cart show the customized product image?

Can the customizer be displayed in full screen on mobile with the current Shopify app embed integration?

Can the customized product image be displayed in the Shopify checkout page?

This article explains why customers may no longer be able to add new Kickflip products (designs) to their cart and how to increase the number of distinct designs that Shopify…

Shopify cart size limitation

Why are there multiple customizers on my product page

Shopify

Is there a Kickflip app for Wix?

Is there a limit to the number of line items in the cart on Wix?

You can offer discounts or coupon codes in Wix for customizable products created through Kickflip. Here’s how to set one up.

How to create a discount for a product in Wix

Which version of WordPress do I need to use Kickflip on WooCommerce?

How to create a discount for a product in WooCommerce

WooCommerce

How to make your customizer load faster and feel snappier.

What should I do if my customizer is slow?

Can I translate my customizer with a third-party app?

Why does my product look small in my customizer?

Why is my image not appearing in my customizer after uploading it?

Setting the canvas and image to the same sizes

Why do I see a red pulsating dot beside my image?

Can I edit the CSS of my customizer?

Learn how to specify Pantone (PMS) colors in Kickflip.

Can I specify Pantone (PMS) color codes in Kickflip?

The 'Add to cart' button can be renamed to something else.

Can I rename the 'Add to cart' button

Learn how to add patterns, textures, and colors to a question

How to combine patterns, textures, and dynamic colors within the same question

Can I import or copy images, texts, and colors from one product to another?

Is it possible to modify a Kickflip demo product and use it?

How can I remove the 'Powered by Kickflip' label?

How to fix logic rules that keep undoing each other

Why does my rule say it creates a loop?

Customizer Setup

Learn more about Kickflip's pricing model

How does our pricing work?

Understanding your Kickflip invoice

Is the transaction fee charged for every sale on my site, or just the ones that use the Kickflip app?

Learn how Kickflip calculates transaction fees discounts are applied.

If a discount is applied to the cart, are transaction fees calculated on the original or discounted price?

If I refund an order in my ecommerce, will Kickflip cancel the transaction fee for that order?

How does billing work when I cancel my account?

Pricing, Fees & Invoicing

Best ecommerce platforms to sell custom products with Kickflip

Which ecommerce platform works best with Kickflip?

If I hit the 'Publish' button, will it publish my product on my online store?

What should I do if clicking on the product title in the cart doesn’t load the customizer with the selected options?

Can I embed my customizer somewhere else than on a product page?

Can Kickflip integrate with other apps I am using on my online store?

Is it possible to integrate my Kickflip product customizer with a mobile app (iOS or Android)?

Can I connect my Kickflip customizer to an existing product page?

Will Kickflip send confirmation emails when an order is placed?

What should I do if the Add to Cart button loads indefinitely

This article explains how to create test orders depending on your e-commerce platform.

How to place a test order

Ecommerce Integrations & Compatibility

gokickflip.com

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Collections