This article explains how to let your customers upload image, audio or video files, without displaying those files on the product itself.
If instead you want to allow your customers to upload an image and have that image appear on your product (for example a logo or photo print), please see our article: Allowing customers to upload an image and display it on your product.
Creating a file upload question to let your customers upload audio or video files
Open your product.
Click on the + button in the top left part of the screen.
Under Select input type, pick File upload.
Under Select a display type, pick None, then hit Create.
NOTE
You can allow customers to upload image, audio, or video files. However, when doing so, the display type must be set to None, as the uploaded files will not be displayed on your product.
File formats
Supported image formats:
PNG
JPG
JPEG
AI
EPS
PDF
HEIC
Supported video formats:
MP4
AVI
MKV
MOV
WMV
WEBM
Supported audio formats:
MP3
WAV
AAC
FLAC
OGG
Choosing which file formats your customers can upload
You can decide which image, audio or video file formats your customers can upload. To do so:
Open your product.
Select your file upload question.
On the right side panel, next to Input type, click on the Setting icon.
Select the image, audio and or video, then select formats you want to allow your customers to upload.
File size limit
At the moment, the maximum file size allowed is 100 MB.
Retrieving uploaded files
You can retrieve files uploaded by your customers from:
The design sheet — if they shared the design or added the product to the cart.
The order sheet — if they purchased the product.
You can also retrieve these files using our API.