Kickflip customization starts from the product page. If your theme shows a Quick View button on product cards, we recommend turning it off so customers always reach the full product page before customizing.
Why Quick View doesn't work with Kickflip
Quick View opens a popup with a simplified version of the product page, directly from your category, search or home page. The Kickflip customizer is designed to launch from the full product page and isn't supported inside this popup.
On a customizable product, the Quick View popup:
Doesn't show the Customize button or the customizer.
Shows the Kickflip options that are normally hidden (Design ID, Design Image, Design Token and Design Summary) as empty fields marked (Required).
Shows the regular quantity field and Add to Cart button.
Customers end up in front of technical fields they can't fill in, with no way to customize the product.
Turning off Quick View
Quick View is a theme setting: turning it off removes the Quick View button from all product cards of your storefront. In Cornerstone and most Stencil themes:
In your BigCommerce admin, go to Storefront › Themes, then click Edit theme styles to open Page Builder.
Expand the Products menu and scroll down to the Display settings.
Uncheck Show quickview button on product cards.
Click Save, then Publish.
TIP
If you can't find this setting in Page Builder, your theme may name it differently. Check your theme's documentation.
Customers should start from the product page
Whichever way customers reach your customizable products (product card, Choose Options button, search results or a direct link), make sure they land on the full product page. That's where Kickflip displays the Customize button or the customizer, according to your integration settings.